Franklin Hospital Launches McCrae Hospitals EPR
Auckland, 12 May 2025 – People in the Franklin District can now look forward to faster, more connected, and less fragmented care following the go-live of a new Electronic Patient Record (EPR) system from McCrae Tech at Franklin Hospital.
The rollout, delivered in partnership with McCrae Hospitals, began in September 2024 and concludes this month. Once fully implemented, the system will support every department at the hospital, streamlining both clinical and administrative workflows and providing a clearer view of each patient’s journey.
Covering Patient Administration, Surgical Management, Revenue Cycle Management, Inventory Management, and a fully integrated Clinical Workstation from Orion Health, the new system is designed to improve operational efficiency, support safe decision-making, and ease the admin burden on healthcare workers.
“ Franklin Hospital is proud to deliver excellent patient outcomes for our community. .,” said Dr. Creasan Reddy, Founder and CEO of Franklin Hospital. “We strive to be innovative and a leader in technological advancement to continue to deliver on this promise.
It was therefore a no-brainer to invest in our digital infrastructure to allow better interactions between surgeons, staff and patients.
This also allows us to transition our current systems to a paperless one, which can only be good for our community and environment.”
Clinical Workstation includes a unified patient record, progress notes, dynamic dashboards for theatre and endoscopy, and integration with national systems. Housing all necessary forms and clinical checklists, it allows clinicians to coordinate care safely and efficiently before, during, and after procedures.
Niru Rajakumar, CEO of Hospitals at McCrae Tech, which developed and delivered the system, said: “We’re honoured to support Franklin’s commitment to their community. This go-live shows what’s possible when local technology is designed and implemented hand-in-hand with the people delivering frontline care.”
The project also marks a major milestone for McCrae Hospitals: Its first deployment since separating from Orion Health and becoming an independent brand under McCrae Tech.
Carey Campbell, Clinical Director at McCrae Hospitals, described it as tangible proof of the successful Franklin Hospital and McCrae Hospitals partnership “Great Technology should be intuitive for the teams using it. We designed this system to support real-world workflows in the clinical setting – so nurses, anaesthetic technicians and other clinicians can focus on their patients, with software supporting practice, not getting in the way”.
About McCrae Hospitals
McCrae Hospitals is part of McCrae Tech, a 100% New Zealand-owned innovation lab from the founders of Orion Health, building specialist health tech designed for clinical complexity. Modular, data-driven and built to scale, McCrae Tech solutions help improve outcomes and streamline the way healthcare is delivered.
About Franklin Hospital
Franklin Hospital opened in August 2021 to bring specialists and surgical services to the community that previously were only available in Auckland. It covers specialties including Gynecology, Dental, Plastic, General, Orthopedic surgery and Gastroenterology. Franklin Hospital’s mission is to give patients an experience during their stay through excellent care and innovative technology. To date, they have assisted almost 10,000 residents and minimised travel to central Auckland. They’ve operated on 4821 surgical patients and have carried out 8500 Endoscopy procedures.
Media Contacts:
- Cathy MacDonald Head of Brand, McCrae Tech
- Dr Creasan Reddy, CEO Franklin Hospital